Woolworths Basics Box - helping our community

A Woolworths Supermarket and Seniors Card initiative to help the most vulnerable in our communities

Woolworths Basics Box

Woolworths Basics Box $80 inc. delivery

The Woolworths Basics Box helps provide essential products to customers who are currently unable to visit Woolworths stores - the elderly, people with a disability, those with compromised immunity and people in mandatory isolation.

Available to all Seniors Card and Senior Savers members.
Currently available for delivery to ACT, NSW, VIC, SA and TAS

To apply, ensure you have your card number ready (located on the front of your card) when completing your registration on the Woolworths website.


For further details, contact Woolworths on 1800 904 698.

What is the Woolworths Basics Box?

It's just that, the basics.

The Woolworths Basics Box was created to help provide meals, snacks and a few essential items for those in genuine need. It’s not perfect - it doesn’t include everything and is likely to be different to what you’d normally buy. You’re also not able to choose, switch or select the products you’ll receive - but by removing choice, Woolworths are able to get more boxes to more vulnerable customers faster.

The list below is an example of what may be included in your Woolworths Basics Box. While some products will vary due to stock availability, Woolworths will always aim to provide a similar range of products. Unfortunately Woolworths are currently unable to cater for specific dietary requirements.

A limit of 2 boxes per customer, per fortnight applies.

What is included?

Household Essentials

  • Flour
  • Sugar
  • Toilet paper
  • Soap (or other hygiene products)


  • Longlife milk (or a dairy substitute)
  • Fruit juice
  • Weetbix, oats (or breakfast cereal)
  • Crackers (or similar)
  • Spread (jam, vegemite, honey or peanut butter)

Lunch & Dinner

  • Pasta (or rice, lentils, noodles, quinoa, couscous)
  • Pasta sauce (or similar)
  • Canned tuna (or other canned meat)
  • Canned items - soup, vegetables & fruit
  • Baked beans (or similar)
  • Tortilla bread (or similar)


  • Tea
  • Biscuits (or chocolate wafers, sweet snacks)
  • Muesli bars (or dried fruits)

Please note: this offer is available for delivery only and may not be redeemed in store. The items pictured are intended to be indicative only and may not be identical to the actual brand or products you receive. The actual brand or products you receive depends on your location and availability. Please refer to the product list on this Woolworths Basics Box detail page for an accurate description of the products contained in this box. For nutritional information, allergens, and ingredient details, please refer to the actual product pack. Props used in images are not included.

How to order

The Woolworths Basics Box is only available for delivery. To order online simply:

  1. New customers: Register for Woolworths online, don’t forget to add your Seniors card or Senior Savers card details.
    Existing customers: If you’re under 60 years of age and unable to visit Woolworths stores, please register for Priority Assistance here, once approved you’ll be able to order the Basics Box within 3 hours.
  2. Add the Woolworths Basics Box to your cart
  3. Complete the payment and place your order.

Or alternatively, if you need assistance placing an order, you can call the dedicated Woolworths Customer Care team on 1800 904 698.

Looking to order specific products instead?

If you’d prefer to order specific products or items, we recommend you apply to receive Priority Assistance by completing the form here to access the Woolworths Online range, as well as priority access to delivery windows.

The dedicated delivery windows are limited and only available to Priority Assistance customers. Products are also subject to availability.


If you have any questions about the Woolworths Basics Box or Priority assistance, please contact Woolworths on 1800 904 698.