Seniors Card recognises the importance of your privacy and is committed to protecting any personal information about you, which we hold. This privacy policy describes how we manage your personal information and safeguard your privacy.

1. Collecting personal information about you

We only collect personal information that is necessary for us to perform our functions, and will only use or disclose this information for the purposes for which it was provided. These include providing you with your Seniors Card, annual Member Guide, occasional mail outs and information about Office for Ageing events. From time to time we may survey Seniors Card holders on your views on Seniors Card and related initiatives so we can improve our services to you.

The personal information we collect and hold about you includes information you give us when you apply for a Seniors Card or complete an online form on our website. This will include your name, address, date of birth and contact details.

The only personal information which we collect about you when you use our website is what you tell us about yourself, for example, by completing an online form or by sending us an email. We will record your email address if you send us an email.

2. Using and disclosing your personal information

We respect your privacy. We will only use or disclose your personal information for the purpose for which you provided it to us, unless:

• We have your consent; or
   
• It is required or authorised by law or our Department's Privacy Code of Practice.

We contract out to external service providers some of our functions such as information technology services, mail house services and our call centre, We may disclose your personal information to these service providers but only so that they can provide the services that we have contracted out to them. External service providers to whom we outsource these functions must sign a confidentiality agreement that prevents them from using your details for any other purpose.

3. Access to your personal information

In most cases, you can gain access to personal information that we hold about you. All requests for access to your personal information will be processed by our Seniors Card Manager, who can be contacted by writing to the postal or email address set out below.

We will respond to all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require additional time before a response can be given. In some cases, consistent with the Department's Information Protection Principles (available on request), we may refuse to give you access to personal information we hold about you. This includes circumstances where giving you access:

• Would have an unreasonable impact on other people's privacy;
   
• Would prejudice negotiations we are having with you;
   
• Would prejudice an investigation of unlawful activity; or
   
• Would prejudice activities carried out by, or for, a law enforcement agency.

If we refuse to give you access we will write to you explaining the reasons for our refusal.

Generally, if you request us to do so, we will amend any personal information we hold about you which is inaccurate, incomplete or out of date. If we disagree with you about the accuracy, completeness or currency of a record of your personal information held by us, we will take reasonable steps to associate with that record a statement to the effect that you claim this to be the case, if you request us to do so.

4. What to do if you would like more information about how we manage your personal information or wish to complain about a breach of your privacy

You can get more information about the way we manage your personal information by writing to us at the postal or email addresses set out below.

If you are concerned that we may have breached your privacy and wish to make a complaint, please contact us by writing to the postal or email addresses set out below.

We will acknowledge receipt of your complaint within 5 days of receiving it and will we will resolve your complaint within 21 days.

Seniors complaints (eg. About staff conduct, equity, and breeches of the Privacy Policy) will be resolved by the Director, Office for Ageing.

5. Changes to our privacy policy

From time to time it may be necessary for us to review and revise our privacy policy.

We will always publish an updated version on our Website.

Contact Details:

Postal address:
Seniors Card Manager,
Level 4, 83 Clarence Street,
Sydney NSW 2000.

Email address:
info@seniorscard.nsw.gov.au