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Frequently Asked Questions

If you cannot find the information you require here, or in other sections of our website, please call us 1300 364 758.

What is a Seniors Card?
Seniors Card is a discount and concessions card which provides NSW Seniors Card members with access to a range of discounts on products and services and valuable concessions on NSW public transport.

How do I become a NSW Seniors Card member?
A Seniors Card Application Form must be completed when applying for the Seniors Card. Applicants must meet all three eligibiltiy criteria before applying.

The form must be witnessed by a NSW Justice of the Peace to verify that you meet membership criteria. Please allow 21 days for delivery (from receipt of your application).

The forms are available from:

Mail your completed application to:
Seniors Card
Locked Mail Bag 16
Kingsgrove NSW 2208

How long does it take to receive my Seniors Card?
Once you have submitted your application form, after it has been witnessed by a NSW Justice of the Peace to verify that you meet membership criteria, please allow 21 days for delivery (from receipt of your application).

Can I use my New South Wales Government Seniors Card Interstate?
You cannot use your Seniors Card to claim Government concessions interstate as these are usually available only to permanent residents of the respective State or Territory. However, many businesses provide discounts to interstate cardholders.

What happens if I change my name?
All changes of name must be supported by documentation, either marriage certificate, driver's licence or divorce decree. Simply send these to us with your old card and we can update those changes for you. Send it to:

Seniors Card Office
Locked Bag 16
Kingsgrove, 2208

How do I become a volunteer for Seniors Card events?
Simply call the Seniors Hotline on 1300 364 758 and leave your details with one of our operators.

How does a Business become a Partner and offer a Seniors Card discount?
You can become a Seniors Card Business Partner in six easy steps. Simply click here to be taken to our online form where you will be asked to fill out all the necessary information.

Who can become a Seniors Card Partner?
Any business or service with a good reputation and with an Australian Business Number (ABN) can become a Seniors Card Business Partner.

Franchise outlets must be registered under your Head Office so please contact your Head Office Marketing Manager if you wish to register to become a Business Partner.

To ensure that the high standards and integrity of the Seniors Card Partnership are maintained, Seniors Card generally requires a minimum or value added offer of 5%.



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