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Seniors Card recognises the importance of your privacy
and is committed to protecting any personal information about you, which
we hold. This privacy policy describes how we manage your personal information
and safeguard your privacy.
1. Collecting personal information about you
We only collect personal information that is necessary for us to perform
our functions, and will only use or disclose this information for the
purposes for which it was provided. These include providing you with your
Seniors Card, annual Discount Directory, mail outs and information
about activities for members. Seniors Card may also survey some members in order to improve our services.
The personal information we collect and hold about you includes information
you give us when you apply for a Seniors Card or complete an online form
on our website. This will include your name, address, date of birth and
contact details.
The only personal information which we collect about you when you use
our website is what you tell us about yourself, for example, by completing
an online form or by sending us an email. We will record your email address
if you send us an email.
To protect your confidential data we have invested in an SSL certificate
from VeriSign. This VeriSign certificate confirms this web site has been authenticated and verified and it enables sensitive data
to be safely encrypted. Learn more about the Internet security of your data.
2. Using and disclosing your personal information
We respect your privacy. We will only use or disclose your personal information
for the purpose for which you provided it to us, unless:
- It is required or authorised by law or our Department's Privacy Code
of Practice.
We contract out to external service providers some of our functions such
as information technology services, mail house services and our call centre,
We may disclose your personal information to these service providers but
only so that they can provide the services that we have contracted out
to them. External service providers to whom we outsource these functions
must sign a confidentiality agreement that prevents them from using your
details for any other purpose.
3. Access to your personal information
In most cases, you can gain access to personal information that we hold
about you. All requests for access to your personal information will be
processed by our Seniors Card Manager, who can be contacted by writing
to the postal or email address set out below.
We will respond to all requests for access to personal information as
quickly as possible. Requests for a large amount of information, or information
which is not currently in use, may require additional time before a response
can be given. In some cases, consistent with the Department's Information
Protection Principles (available on request), we may refuse to give you
access to personal information we hold about you. This includes circumstances
where giving you access:
- Would have an unreasonable impact on other people's privacy;
- Would prejudice an investigation of unlawful activity; or
- Would prejudice activities carried out by, or for, a law enforcement
agency.
If we refuse to give you access we will write to you explaining the reasons
for our refusal.
Generally, if you request us to do so, we will amend any personal information
we hold about you which is inaccurate, incomplete or out of date. If we
disagree with you about the accuracy, completeness or currency of a record
of your personal information held by us, we will take reasonable steps
to associate with that record a statement to the effect that you claim
this to be the case, if you request us to do so.
4. What to do if you would like more information about how we manage your personal information or wish to complain about a breach of your privacy
You can get more information about the way we manage your personal information
by writing to us at the postal or email addresses set out below.
If you are concerned that we may have breached your privacy and wish
to make a complaint, please contact us by writing to the postal or email
addresses set out below.
We will acknowledge receipt of your complaint within 5 days of receiving
it and will we will resolve your complaint within 21 days.
Seniors complaints (eg. About staff conduct, equity, and breeches of
the Privacy Policy) will be resolved by the Director, Office for Ageing.
5. Changes to our privacy policy
From time to time it may be necessary for us to review and revise our
privacy policy.
We will always publish an updated version on our Website.
Contact Details:
Postal address:
Seniors Card Manager,
Level 5, 83 Clarence Street,
Sydney NSW 2000.
Email address:
info@seniorscard.nsw.gov.au
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